How can we help?

Go to app.willoe.com. Use the email you signed up with.

Look for an email from us that says Welcome to Willoe at the top. Check your spam folder too.

Still can't find it? Go to app.willoe.com and click Forgot password. Or open a ticket.

That's a safety check. When you log in, you may get a short code by email or text. Type it in.

1 to 3 days. In that time we finish your sending address, sort your customer list, and write your first emails.

No. If you'd like one, book a free 30-minute call. You don't have to.

Just two things:

1. Do the one-time setup: your business info and your email. It takes about 20 minutes.
2. Read your first emails and say yes.

That's it. We do the rest.

1. Go to app.willoe.com and log in.
2. On the left, click Settings. It's near the bottom.
3. Click Business Profile.
4. Fill in your business name, business email, phone and website.
5. Click the blue Update Information button.
6. Scroll down to Business Physical Address. Fill in your address and pick your time zone.
7. Click the blue Update button under it.

There are two blue buttons. Click both, or your address won't save.

Rather not log in? Open a ticket with your business name, email, phone, website and address. We'll add it for you.

You'll need the login for where you bought your web address, like GoDaddy, Namecheap or Squarespace.

1. Log in. Click Settings, then Email Services.
2. Click Dedicated Domain And IP.
3. Click Add Domain.
4. Type mail. and then your web address. Example: mail.yourbusiness.com. If it asks, choose Subdomain.
5. Click Add & Verify. You'll see a short list of records.
6. If it offers to add them for you, say yes and log in to where you bought your web address.
7. If not, copy each record into the DNS page where you bought your web address.
8. Come back and click Verify. It can take a few minutes, sometimes up to a day.

Then get replies in your inbox: in Email Services, click the Reply & Forward Settings tab. In Forwarding Address, type your company email. Click Save.

Stuck? Book a free call and we'll do it with you. Never send us a password by email.

It goes at the bottom of every email. The law requires it for marketing emails.

That's normal at first. We're building it for you. It fills up as we set things up.

No. We send you your first emails to read. Nothing goes out until you say yes. After that, it runs on its own.

Open a ticket and tell us in plain words. For example:

• "Send fewer emails."
• "Make them shorter."
• "Mention our sale this week."
• "Don't email this customer."

We make the change for you. No logging in. No learning anything new.

Yes. Open a ticket and say "pause." Tell us when to start again.

Your business name. Customers see the email comes from you.

Every email has an unsubscribe link. If they click it, they stop getting these emails.

We also bring over the people who unsubscribed in your other email tools.

Keep it. We check what it already sends, so nobody gets the same email twice.

You get one short report each month. You can also log in any time.

Your account starts with $10 of sending credit. After that, you pay as you go:

In plain numbers: each email uses a send, the AI writing and a few automation steps, so it costs a few cents in total.

These rates come from the companies we use. If they change, we update them here.

Log in. Click Settings, then Billing. Add credit any time, or turn on auto top-up.

Nothing auto-charges unless you set it up.

Email team@willoe.com or open a ticket and say you want to cancel. No form, no reason needed, no call.

It stops at the end of the time you've already paid for. There's no cancel fee. Any credit you haven't used comes back to you if you ask.

Tell us. We refund that month in full.

Yes. You can write and send your own emails, like with Mailchimp. Just tell us first, so customers don't get two emails at once.

Yes. Your account has a built-in customer list (a CRM) for you and your team. To add your team, click Settings, then Users.

Yes. Your account has a calendar you can put on your website. It works with Google and Outlook calendars, and it can take payment when someone books.

Want help setting it up? Open a ticket.